FAQs

FAQ 1: How long does it take to receive my order?

Answer: Once your order is processed, it typically takes between 3-14 business days for delivery, depending on customs clearance. UK deliveries may be quicker than those to the USA, AU, and NZ, European and Asian countries may experience longer shipping times.

 

FAQ 2: Who is responsible for customs fees and taxes?

Answer: As the buyer, you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc., required by your country for importing consumer goods. These charges vary worldwide, so please research to avoid any surprise costs.

 

FAQ 3: What happens if my package is returned?

Answer: Packages may be returned for various reasons, including non-payment of tariffs or incorrect address. If your package is returned, we will contact you for re-shipment postage payment or further instructions.

 

FAQ 4: What makes your products unique?

Answer: We provide unique merchandise tailored to complement productive and awesome people worldwide. Our curated selection focuses on solving everyday problems with convenience and fun.

 

FAQ 5: What is your return policy?

Answer: We offer a 14-day return window for refunds or exchanges, provided the item is in its original condition and packaging. However, discounted items, including those on sale or clearance, are final sale and not eligible for return or exchange. If you receive a defective item, please notify us immediately upon receipt, otherwise, we won’t be able to make a refund. We’re committed to resolving any issues promptly to ensure your satisfaction. If you have any questions, feel free to contact us.

 

FAQ 6: How can I contact you for inquiries?

Answer: For any questions or concerns, feel free to reach out to us at info@zimoke.com 

 

FAQ 7: What is your policy on returns?

Answer: We accept returns for defective products. However, we do not accept returns for incorrectly purchased items or products damaged due to customer error.

 

FAQ 8: How long does it take to receive a refund?

Answer: Refunds are processed promptly upon receipt of the returned product. Please allow time for our team to confirm receipt, usually within a few business days.